Privacy Policy
1. Information We Collect
K2 Promix ("we", "us", "our") collects the following information when you use our website or purchase products:
- Contact Information: Name, phone number, email address, and delivery address provided during orders or consultations.
- Payment Information: Payment details processed securely through third-party providers (we do not store credit card numbers).
- Technical Data: IP address, browser type, device information, and cookies (see Cookie Policy below).
- Usage Data: Pages visited, time spent on site, carbon calculator inputs (anonymized for analytics).
2. How We Use Your Information
We use collected data to:
- Process and fulfill orders (soil delivery, Promix Verified verification visits)
- Communicate via WhatsApp, phone, or email regarding orders and support
- Improve website functionality and user experience
- Send promotional offers and newsletters (opt-in only)
- Analyze carbon calculator trends to improve recommendations
- Comply with legal obligations and prevent fraud
3. Data Sharing & Third Parties
We do not sell your personal data. We may share information with:
- Delivery Partners: Courier services require your name, phone, and address for shipment.
- Payment Processors: Secure third-party gateways (e.g., JazzCash, EasyPaisa, Stripe) handle transactions.
- WhatsApp: Order confirmations and support messages sent via WhatsApp Business API.
- Analytics Providers: Google Analytics (anonymized data for traffic insights).
- Law Enforcement: If required by Pakistani law or to protect our rights.
4. Your Rights
You have the right to:
- Access: Request a copy of your personal data we hold.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request deletion of your data (subject to legal retention requirements).
- Opt-Out: Unsubscribe from marketing emails via the link in each message.
- Data Portability: Receive your data in a structured, machine-readable format.
To exercise these rights, contact us at +1 734 778 2556 or via our contact form.
5. Data Security
We implement industry-standard security measures:
- SSL/TLS encryption for data transmission
- Secure servers with access controls
- Regular security audits and updates
- Staff training on data protection best practices
However, no system is 100% secure. Please use strong passwords and avoid sharing sensitive information via unencrypted channels.
6. Data Retention
We retain your data for:
- Order Data: 7 years (for tax and legal compliance)
- Marketing Consents: Until you opt out
- Analytics: Anonymized and aggregated indefinitely
- Promix Verified Certificates: 3 years (renewable)
7. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, contact us immediately.
8. International Transfers
Your data may be transferred to servers outside Pakistan (e.g., cloud hosting providers). We ensure adequate safeguards are in place to protect your information.
9. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.
Terms of Service
1. Acceptance of Terms
By accessing or using getpromix.com and purchasing K2 Promix products, you agree to these Terms of Service. If you do not agree, please discontinue use.
2. Products & Services
- Soil Products: K2 Promix premium potting mix is sold as-is. We guarantee quality control per PCSIR and ISO certifications.
- Carbon Calculator: Estimates are based on average data and may vary by species, care, and environment.
- Promix Verified: Verification services are subject to scheduling availability and geographic coverage.
- $TREE Token: Cryptocurrency investment involves risk. Token values fluctuate. Not financial advice.
3. Ordering & Payment
- Orders are processed via WhatsApp, phone, or website forms.
- Payment methods: JazzCash, EasyPaisa, bank transfer, cash on delivery (select areas).
- Prices are in PKR and subject to change without notice.
- Bulk orders (50+ bags) require 3–5 business days for fulfillment.
4. Delivery & Shipping
- Delivery within Lahore: 1–3 business days.
- Pan-Pakistan delivery: 5–10 business days (courier-dependent).
- Shipping costs calculated at checkout based on weight and destination.
- Risk of loss transfers to buyer upon delivery confirmation.
5. Returns & Refunds
- Returns accepted within 7 days of delivery if product is defective or damaged.
- Refunds issued to original payment method within 14 business days.
- Customer must provide photos of damaged goods and original packaging.
- No returns for opened/used bags (hygiene and contamination concerns).
6. Intellectual Property
- All content (text, images, logos, $TREE branding) is owned by K2 Promix or licensed partners.
- Unauthorized reproduction or commercial use is prohibited.
- Promix Verified badge usage requires active certification.
7. User Responsibilities
You agree to:
- Provide accurate information during orders and verification
- Use products as intended (gardening purposes only)
- Not misuse the website (hacking, scraping, spamming)
- Comply with Pakistani laws regarding cryptocurrency ($TREE token)
8. Disclaimers
- We do not guarantee specific plant growth results (outcomes vary by care and environment).
- Carbon offset estimates are educational; not legally binding for carbon markets.
- $TREE token is experimental; invest only what you can afford to lose.
- Website content is provided "as is" without warranties of accuracy or completeness.
9. Limitation of Liability
K2 Promix is not liable for:
- Indirect, incidental, or consequential damages from product use
- Losses from website downtime or technical errors
- Third-party actions (courier delays, payment processor issues)
- $TREE token price fluctuations or exchange failures
Maximum liability is limited to the purchase price of the product.
10. Governing Law
These terms are governed by the laws of Pakistan. Disputes will be resolved in Lahore courts.
11. Contact for Legal Matters
For questions or disputes, contact us at +1 734 778 2556 or via WhatsApp.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your experience and analyze traffic.
Types of Cookies We Use
Managing Cookies
You can control cookies via your browser settings:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Options → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Manage Website Data
Note: Blocking essential cookies may impair website functionality (e.g., inability to place orders).
Third-Party Cookies
Our website may contain links to third-party services (Google Maps, WhatsApp, YouTube embeds). These services may set their own cookies, governed by their respective privacy policies.
Data Protection
Our Commitment
K2 Promix is committed to protecting your personal data in compliance with:
- Pakistan's Electronic Transactions Ordinance, 2002
- Prevention of Electronic Crimes Act (PECA), 2016
- General Data Protection Principles (GDPR-inspired best practices)
Data Processing Principles
- Lawfulness: We collect data only with your consent or for legitimate business purposes.
- Purpose Limitation: Data is used only for specified purposes (orders, support, analytics).
- Data Minimization: We collect only what's necessary.
- Accuracy: You can update your information anytime.
- Storage Limitation: Data is deleted after retention periods expire.
- Integrity & Confidentiality: We use encryption and access controls.
Data Breach Protocol
In the event of a data breach:
- We will investigate and contain the breach within 24 hours.
- Affected users will be notified via email or SMS within 72 hours.
- We will report to relevant authorities (if legally required).
- Remedial actions (password resets, credit monitoring) will be offered.
Your Control Over Data
You can manage your data by:
- Updating account details via WhatsApp or phone
- Requesting data export (PDF or CSV format)
- Deleting your account (subject to legal retention for tax purposes)
- Opting out of marketing communications
Contact Our Data Protection Officer
For data protection inquiries, contact us at:
- +1 734 778 2556
- 1-Km Defence Road, Near Bhuptian Chowk, Lahore, Pakistan 54792
Questions about our policies?
We're here to clarify any concerns about privacy, data, or terms.
Contact Us